H I K E Y L I M I T E D
Job Details
Department

Customer Service

Location

Abuja, Nigeria

Job Type

Planning

Qualifications

Associate

Experience

4 Years

Offered Salary

₦300K

Job Requirements

  • As part of the Clinical Operations team, you’ll be working alongside leaders in technology, physicians, medical experts, and a fun, hard-working group of HealthTech enthusiasts who are responsible for the rollout and operations behind the hospital software.
  • You’ll get to learn the ins-and-outs of our technology and gain extensive knowledge of the Nigerian healthcare system. You’ll also be a part of a national and global turn in innovation, as technology becomes integrated into our understanding of what it means to see a doctor right from your smartphone.
  • You’ll be responsible for up to 100 incoming and outgoing calls per day, as well as managing the post-consultation care for our patients by liaising with pharmacies and working with other members of the medical community. The ability to provide professional and confidential support via telephone, while typing notes, is important.
  • The platform we use merges healthcare and technology and we’ll need you to be comfortable with providing low-level technical support, such as walking patients through downloading an app, or finding a particular tab (your “Google game” has to be on-point), and providing tech support to our physicians during appointments.
  • Experience working with some form of CRM software and completing highly administrative tasks like data entry is valuable; you’ll be responsible for navigating and updating 50-100 patient records per day.
  • Above all, the ability to demonstrate previous experience in providing exceptional customer service is paramount. Can you stay calm under pressure? We want to hear about it!