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Privacy Policy

Who we are

Our website address is https://hikey.com.ng

Privacy Policy

This privacy policy sets out how HiKey Limited uses and protects any information that you give HiKey Limited when you use this website.

HiKey Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

HiKey Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st August 2023.

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

HOW WE USE COOKIES

A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1991. A small fee will be payable. If you would like a copy of the information held on you please write to info@hikey.com.ng

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

1)  Collection of information

1.1  For the purposes outlined in Clause 2, we may collect and process the following information about you:

  1. Information you give us – information that you provide us (which may include your name, address, email address, telephone number, credit card information and other personal description) by filling in forms on our Site, or by corresponding with us (by phone, email or otherwise), for example:
  2. when you report any problem to us;
  3. when you use certain features on our Site;
  4. when you request any support from us; or
  5. when you complete any survey or questionnaire we send you.
  6. Information we collect about you – information automatically collected when you visit our Site, for example:
  7. technical information, including the Internet protocol (IP) address used to connect your computer to the Internet and your log-in information, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform;
  8. information about your visit, including the full Uniform Resource Locators (URLs), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.

1.2 We only retain personal data for as long as it is necessary. Data may be archived as long as the purpose for which the data was used still exists.

2)  Uses made of the information

We use information held about you for the following purposes:

  1. providing, improving and developing our services;
  2. researching, designing and launching new features or products;
  3. presenting content and information in our Site in the most effective manner for you and for the device you use;
  4. providing you with alerts, updates, materials or information about our services or other types of information that you requested or signed up to;
  5. in any part of the world;
  6. responding or taking part in legal proceedings, including seeking professional advice;
  7. communicating with you and responding to your questions or requests; and
  8. purposes directly related or incidental to the above.

3)  Disclosure of your information

We will keep your personal data we hold confidential but you agree we may provide information to:

  1. any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in Section 5 of the Companies Act (Chapter 50);
  2. personnel, agents, advisers, auditors, contractors, financial institutions, and service providers in connection with our operations or services (for example staff engaged in the provision of support services);
  3. our overseas offices, affiliates, business partners and counterparts (on a need-to-know basis only);
  4. persons under a duty of confidentiality to us;
  5. persons to whom we are required to make disclosure under applicable laws and regulations in any part of the world; or
  6. actual or proposed transferees of our operations (or a substantial part thereof) in any part of the world.

4)  Cookies

4.1        Our Site uses cookies to distinguish you from other users of the Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site.

4.2        A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree to the use of cookies. Cookies contain information that is transferred to your computer’s hard drive.

4.3        We use persistent cookies and session cookies. A persistent cookie stays in your browser and will be read by us when you return to our Site or a partner site that uses our services. Session cookies only last for as long as the session (usually the current visit to a website or a browser session).

4.4        We use the following cookies:

  1. Strictly necessary cookies – These are cookies that are required for the operation of our Site. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  2. Analytical/performance cookies – They allow us to recognise and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us to improve the way our Site works, for example, by ensuring that users are finding what they are looking for easily.
  3. Functionality cookies – These are used to recognize you when you return to our Site. This enables us to personalize our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).
  4. Targeting cookies – These cookies record your visit to our Site, the pages you have visited, and the links you have followed. We will use this information to make our Site and the information displayed on it more relevant to your interests.

4.5        You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you do so, you may not be able to access all or parts of our Site.

4.6        We may use third-party web services on our Site. The service providers that administer these services use technologies such as cookies (which are likely to be analytical/performance cookies or targeting cookies), web server logs, and web beacons to help us analyze how visitors use our Site and make the information displayed on it more relevant to your interests. The information collected through these means (including IP addresses) is disclosed to these service providers. These analytics services may use the data collected to contextualize and personalize the marketing materials of their own advertising network.

5)  Third-party sites

Our Site or our communication with you may from time to time contain links to third-party websites over which we have no control. If you follow a link to any of these websites, please note that they have their own practices and policies. We encourage you to read the

privacy policies or statements of these websites to understand your rights. We accept no responsibility or liability for any practices of third-party websites.

6)  Security

6.1        All information you provide to us is stored on our secure servers.

6.2        Any payment transactions will be encrypted using TLS/SSL technology.

6.3        Where we have given you (or where you have chosen) a password that enables you to access certain parts of the Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

6.4        We restrict access to personal information to our employees, service providers and contractors on a strictly need-to-know basis and ensure that those persons are subject to contractual confidentiality obligations.

6.5        We review our information collection, storage and processing practices from time to time to guard against unauthorized access, processing or use.

6.6        Please note, however, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk.

7)  Your rights

7.1        You have the right to:

  1. check whether we hold personal data about you;
  2. access any personal data we hold about you; and
  3. require us to correct any inaccuracy or error in any personal data we hold about you.

7.2        Any request under Clause 7.1 may be subject to a small administrative fee to meet our cost in processing your request.

8)  Changes to our privacy policy

We may amend this policy from time to time by posting the updated policy on our Site. By continuing to use our Site after the changes come into effect means that you agree to be bound by the revised policy.

9)  Contact Us

If you have any questions, comments or requests regarding personal data.

Please contact us at info@hikey.com.ng

 

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